Cancellation policy

At Time to Burn we take pride in the fact that our products are handmade and often crafted specifically for you. Because of the bespoke nature of our items, we have the following policy regarding order cancellations:

1. Personalised & Custom Items

Items that have been personalised, customised, or made to your specific requirements cannot be cancelled or refunded once the order has been placed. This is due to the immediate allocation of materials and labour required to create your unique item. It can also not be resolved once made as it is unique to you.

2. Made-to-Order & Standard Items

Many of our standard items are handmade to order. If you have placed an accidental order or have changed your mind, please contact us as soon as possible:

 * Email: hello@timetoburncandles.com

 * Conditions: We can only process a cancellation if your item has not yet been created or despatched.

Once the crafting process has begun or the item has been handed over to our couriers for delivery, we are no longer able to cancel the order.

3. How to Request a Cancellation

To request a cancellation, please email us immediately on hello@timetoburncandles.com with your Order Number, name and the subject line "Order Cancellation Request". We will do our absolute best to accommodate your request if the production schedule allows.